Frequently Asked Questions
How to Join and Login
How do I join?Why does the system say my email address is already taken?
Why do you need my personal details such as address and full name?
I’m worried about spam if I use my real email address to sign up. Can you reassure me?
How do I verify my account?
Why didn’t I receive a verification email?
Why can’t I login?
What do I do if I’ve forgotten my username?
How do I reset my password?
My Profile
How do I change my password?How do I change my email address?
How can I add an avatar to my account?
How can I change my email and privacy options?
How can I edit my profile?
Tipping
How do I place my tips?How can I tip in the AFL competition?
What time do tips close for the round?
How can I check my tips?
When are my tips scored?
Can I tip rounds in advance?
Leaderboards
Where can I view the leaderboard?How can I view the leaderboard for a private group?
Why do I get a forbidden error when I try to view the leaderboard?
How can I easily find my username on the leaderboard?
Scores and Profiles
What is my profile, and where do I find it?I would like to hide my statistics and groups from public view. How can I do this?
How can I view my results for a competition?
How can I view another tipper’s profile?
Why can’t I see another tipper’s details?
Groups
How do I join a private group?How can I view which groups I am joined to?
Why can’t I find my private group when I search?
How do I create a new private group?
Can I leave a private group?
How can I edit my private group’s details?
How can I invite members to join my group?
How can I view a listing of all members joined to my group?
Miscellaneous
I’ve read through the FAQ and I’m still stuck. Help!How to Join and Login
How do I join?Joining is simple. First, click on Join Now! in the menu bar above. The terms and conditions of joining www.MyTips.com.au will be displayed on the screen. Read through these, and when you are ready, click the checkbox to agree to these terms, and then click Continue.
You will now be displayed the Joining Form. You will be asked to chose a Username, Password, and enter a valid Email Address. Some fields are required, while others are optional – required fields are signified by bold titles. Once you have filled in the form, click on Register to complete the process.
You will be sent a verification email to the Email Address you entered – and you must follow the instructions inside before you can login.
Why does the system say my email address is already taken?
Sometimes, if you have accidentally clicked the Register button twice, then your account will be registered, and then the system will attempt to register it again. If you get this message, don’t panic. It does not mean someone has stolen your email address. It means that your account has successfully been submitted.
Ignore the error message, and check your email account for a verification email and follow the instructions inside.
Why do you need my personal details such as address and full name?Technically we don’t need these details; however they do make it easier for us to arrange delivery for prizes. If you are uncomfortable providing this information, by all means leave it blank. It just means that if you are a prize winner, you will need to reply to the winner’s email with your name and address, so we can arrange delivery. It is important that you use a valid Email Address, however, otherwise we cannot contact you regarding prizes.
I’m worried about spam if I use my real email address to sign up. Can you reassure me?There is no need to worry. www.MyTips.com.au believes strongly in your privacy. None of your private information, including your email address, will ever be shared with a third party. In addition, your email address is not displayed anywhere on the website, so it is impossible for Spam harvesters to find it after you submit it. The only people who will be able to see your email address are site administrators, and they act only with the www.MyTips.com.au Privacy Policy in mind.
How do I verify my account?When you registered, you were sent an email to your account. This email would have the subject mytips.com.au: Complete Your Registration. Inside this email is a link that must be clicked to verify your account. If clicking the link causes an error message, check that your email program has not split the link over two lines. If it has, highlight the whole link and copy/paste it into your web browser. The link should end with a code, such as 4dfc0e4a30b6. If it does not, the link has been split over two lines.
Please do not attempt to change your password until you have activated your account.
If the link is still not working, and you have tried copy/pasting it into your web browser, then reply to the verification email and we will activate your account manually.
Why didn’t I receive a verification email?If you registered, then your verification email was definitely sent. However a couple of things may have happened:
1. You may have entered your email address incorrectly. If you think this is the case, contact support and we will change the email address manually.
2. Your email program’s Spam filters may be blocking this email. This is the more likely of the two causes. If this is the case, check inside your Junk Mail folder for the email.
You can resend your verification email at any time from the ‘incorrect login’ page, through the Activated Your Account link.
Why can’t I login?If you are having trouble logging in, there are a few possible reasons:
1. You have used the wrong username. You may have entered a username from another tipping site, or tried to enter your email address instead of username.
2. Your account is not yet active. You may not have yet clicked the link that you were sent when you registered. You need to click this link and activate your account before you can login.
3. Your password is incorrect. You may have changed your password recently, and entered the old one instead. Also, passwords are case-sensitive, so cat is not the same as CAT. Ensure you have entered your password exactly.
If you have forgotten your username, send us an email through the contact form, and we will remind you of your username, and send you a password reset email.
How do I reset my password?You can reset your password at any time from the incorrect login page, through the Password is Incorrect link. You will be sent a random password via email, which you can then use to log in, and then you can change your password through your User CP.
My Profile
How do I change my password?You can change your password once you are logged in. Click User Control Panel in the right sidebar. You will see a section named Change Your Password. Fill in the form, including your current password and your desired new password. You must also confirm your new password by retyping it in the second box.
Once you click Change Password, your password will be changed. You will not be logged out, however when you attempt to login the next time you will need to use your new password.
How do I change my email address?You can change your email address once you are logged in. Click User Control Panel in the right sidebar. Scroll down until you see a section named Change Your Details. Fill in the form, including your current password and your desired new password. You must also confirm your new password by retyping it in the second box.
How can I add an avatar to my account?Once logged in, click User Control Panel in the right sidebar. You will see a section named Avatar. Click the Browse... Button and you will be presented a listing of all the files on your computer. Navigate to the folder containing your desired avatar image, and then select that image and click Open. Once you have completed choosing your avatar image, click on Change Details. Your new avatar will be uploaded, and will now appear next to your name on the leaderboard, as well as on your profile.
Note: The image you choose for your avatar must be a JPG, PNG or GIF format, and must be exactly 130px by 130px.
How can I change my email and privacy options?From the User Control Panel you can alter your email and privacy options. Firstly click on User Control Panel. There are three main groups of options that you can alter.
Email Options
Receive Admin Emails? – determines whether or not you will receive emails from Admin, including announcements, notifications and site updates.
Privacy Options
Allow you to hide certain tabs on your profile. Please note, if you hide the Profile Stats tab, you will be unable to check your progress through your profile.
Reminder Options
For each competition available to be tipped on, you can elect to receive tipping reminders for each round. Reminders are sent out 24 hours prior to the first match of the round.
You can view your profile by clicking the My Profile link in the top menu. This link is only available when you are logged in.
If you are viewing your own profile, you can edit any of the fields on the About Me tab. To do so, hover over the text until the cursor turns from an arrow into a hand. When this happens, click the mouse once. The text will change into a textbox, and you will be able to make edits to it. Once you have finished changing the text, click anywhere outside the textbox to make the changes permanent.
Tipping
How do I place my tips?Placing your tips is simple. Once you are logged in, click on Tipping in the menu. By default, the current round of NRL is displayed. You can change which round or competition you wish to tip for, by clicking the appropriate tab.
If you have not yet placed your tips for a particular match, it will be displayed with a red outline. If you do not place your tips for a particular round, you will be awarded the away teams for all untipped matches.
How can I tip in the AFL competition?Once you are logged in, Click on Tipping in the menu. You will then see a series of tabs across the page. Select the tab named Australian Football League, and then place your tips as normal.
What time do tips close for the round?New in 2008 is the ability to place your tips right up until kickoff for each game. A closed match is indicated by greyed out buttons.
How can I check my tips?When you place your tips you are presented with the option to receive a copy of your tips to your email address. The other way to check your tips is to simply go back to the Place Your Tips page and revisit the round. If you notice an error, please contact us to let us know.
When are my tips scored?Tips are scored automatically as the game finishes. However, the round and leaderboards are not tallied until Tuesday morning. If you notice an error prior to this point, do not worry, as it simply means the matches have not been scored yet.
Can I tip rounds in advance?Yes! You can tip as many rounds in advance as you like. The only condition on this is that the match times must have been announced. This means, you cannot tip NRL round 6 prior to the season, as the match times would have not yet been listed.
Leaderboards
Where can I view the leaderboard?You can view the leaderboard by clicking Leaderboards in the menu. Similar to the tipping page, you will see tabs across the top for each competition. From here you can view the leaderboard for each competition.
How can I view the leaderboard for a private group?You can view the leaderboard for a private group from the My Groups page in the menu. From this page you will see a listing of all the groups you are currently joined to. You can then click Leaderboard next to each competition to view the leaderboard.
Why do I get a forbidden error when I try to view the leaderboard?This issue should now be resolved. If you continue to receive this error, please email us and let us know.
How can I easily find my username on the leaderboard?The quickest way to find your username on the leaderboard is to click on My Profile in the menu, and then navigate to the Statistics tab, and click the expand arrow next to the competition you wish to view.
Scores and Profiles
What is my profile, and where do I find it?Every member has a publicly viewable profile page. This page includes information provided by the member, either during the registration process or later on via the User Control Panel and Edit Profile page. You can quickly view your own profile by clicking on My Profile in the menu.
I would like to hide my statistics and groups from public view. How can I do this?You can easily accomplish this by clicking on User Control Panel, and scrolling down to the section entitled Email Options. You can then check the box next to Hide My Profile, Hide Profile Stats, or Hide Profile Groups.
How can I view my results for a competition?The quickest way to view your results for a competition is by first visiting your profile by clicking My Profile in the menu, and then clicking on the Statistics tab. You will be presented a list of competitions you are currently tipping in, and you can then click the expand arrow next to the competition you wish to view results for.
How can I view another tipper’s profile?There are a number of ways to view a tipper’s profile. Whenever you see a tipper’s name, clicking on it will usually take you to view their profile page. This includes on the leaderboards and in notifications.
You can also go directly to a tipper’s profile if you know their username, by typing the following into your web browser:
http://www.mytips.com.au/profile.php?username=USERNAME
Just as you can prevent other tipper’s from seeing your tipping details, they can prevent you from seeing their private options. If this is the case, there is nothing you can do about it. Sorry. J
Groups
How do I join a private group?To join a group, click on My Groups, and then on the Join a Group button. There are two ways to join a private group:
1. Hidden groups – if the group details are hidden, and you have been invited to join with a group ID and password, scroll down to the Enter Group Details section, and enter the details directly from the invite email. Click Join Group, and if the details match you will be successfully joined to that competition.
2. Searching for a group – if you do not know the group ID for a group, but you have some idea of the title, you may have some luck searching for the group. Scroll down to the Search for a Group section, and then enter your search terms into the Title box and click on the Search For Groups button. The details of all relevant groups will be displayed, and from here you can join the group. If no results are found, it could mean the group is password protected, or you have typed the title incorrectly.
You can view all groups you are joined to by clicking on the My Groups link in the menu. When this page loads, it will bring up two boxes – the first containing a list of all groups you are joined to, and the second containing a list of groups that you lead.
Why can’t I find my private group when I search?If the private group you are searching for has a password set it will not be searchable. Password protected groups are considered hidden. The only way to join them is to be sent an invite, or if you have been given the password and group ID.
How do I create a new private group?To create a new private group, click on My Groups, and then on the Create Group button. On the next page, fill in the form. If you enter a group password, then the group will be hidden, and access will only be possible to people who know the group ID and password.
If you wish to add a group image, the image you choose must be a JPG or GIF file, and be exactly 90x90 pixels.
Can I leave a private group?Yes. You can leave a private group at any time, provided you are not the group leader. To do this, simply click through to the My Groups page, and then click Leave Group next to the group you wish to leave.
How can I edit my private group’s details?Once you have created a private group, you can edit its details at any time. To do this, click on My Groups and then click Edit Group next to the group you wish to edit.
From the next page you can change the group’s title, description, password, user cap and group image. If you are changing the group image, the image you choose must be a JPG or GIF file, and be exactly 90x90 pixels.
Note: If you are changing the group’s password, all outstanding invites will become void.
How can I invite members to join my group?If you have already created a group, click on Invite Members next to the group’s name in the My Groups page. On the next page, enter the email addresses of up to ten friends, and click Invite Friends. Each of these friends will be sent an invitation email, including both the group password and Group ID.
Alternatively, you can click on Invite Friends, and then pass out the Group ID and password to people manually.
How can I view a listing of all members joined to my group?You can easily view a listing of all members joined to a group which you lead. To do so, click on View Group Members next to the group’s name in the My Groups page.
